Streamlined Ordering and Credit Policies at John Kramer's Fabrications, Inc.

At John Kramer's Fabrications, Inc, we are committed to providing exceptional service and high-quality products. To ensure a smooth and efficient experience, we have outlined our terms and policies regarding credit, pricing, ordering, and more. Please review the following information to understand our processes and how we can best serve you:

Credit

• Non-Rated New Accounts: Acceptable payment terms are money order, certified check, or company check (allow 7 days for shipment). Please send full credit information and references, and allow time for approval (approximately 30 to 90 days).
• Rated New Accounts: Standard terms upon credit approval.

Prices

• All terms are subject to change without notice
• All prices are F.O.B. Bernville, PA
• Terms are Net 15 days unless otherwise specified and must be in writing

Ordering Information

To process your order as quickly as possible, please include the following information:

• Quantity ordered
• Description (such as size and color)
• Complete customer information: "Bill To" and "Shipping Address"
• Complete customer information: "Date Requested"
• Method of transportation
• Purchase order number
• Signature of the person placing the order

Phone Orders

• John Kramer's Fabrications accepts phone orders to meet customer needs
• However, a purchase order marked "CONFIRMATION" must follow immediately
• Duplicate orders not marked "CONFIRMATION" are the responsibility of the customer

Acknowledgments

• All orders will be acknowledged
• Orders will be accepted, manufactured, and invoiced based on the information and terms in the acknowledgment
• If there is any discrepancy, please notify our customer service department immediately

Changes and Cancellations

• Orders may not be changed or canceled without the written consent of John Kramer's Fabrications
• Changes may not be accepted if an order is in progress and material or product is made
• John Kramer's Fabrications will consent to a change or cancellation with an additional charge for all costs involved, if any, in making the change
• An acknowledgment of order changes will be sent to the customer

Shipment of Goods

• Shipments will be prepaid, added to your invoice, and sent by the carrier of our choice unless the customer specifies otherwise

Warranties

John Kramer's Fabrications warrants their shower bases made from DuPont Corian for defects in material and fabrication for a 10-year warranty (to the original purchaser only). Warranties are not valid if:

• Installation guidelines are not met
• The base is used in a steam unit
• Physical abuse occurs
• Natural disasters occur
• Structural movement occurs
• Improper plumbing or plumbing materials are used
• Surrounding walls and shower doors are improperly installed

This warranty does not cover labor to repair or replace any surrounding items if the pan must be replaced. For more information or to discuss your specific needs, please call us today. We're here to help!